Refund & Return Policy

Refund Eligibility

We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Simply contact us and we will provide a return address along with a replacement or refund — whichever you prefer.

If you are unsatisfied with your order for any reason, please reach out to our support team and we will do our best to make it right.

Return Shipping Costs

Customers are responsible for paying return shipping costs. If the return is due to a defective or damaged product, Fabhera™ will cover the return shipping expense.

When Refunds Are Not Issued

We are unable to issue a refund in the following circumstances:

• Your order does not arrive due to factors within your control, such as providing an incorrect or incomplete shipping address
• The refund request is submitted outside the eligible 15-day window after the 30-day delivery period
• The product shows signs of misuse or damage caused by the customer, or is not returned in its original condition

Order Cancellation

All orders can be cancelled before they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours of placing the order.

Once the packaging and shipping process has started, the order can no longer be cancelled. In this case, you may initiate a return once the item has been delivered.

How to Request a Refund or Return

Submitting a request is straightforward:

• Visit our Contact Us page and send us a message
• Include your order number and a brief description of the issue
• Attach clear photos if the item is damaged or defective
• Our team will respond within 24 hours with the next steps