Frequently Asked Questions

No, you can place an order as a guest. However, creating an account gives you a faster checkout experience, easy access to your order history and status, early access to new launches, and exclusive member discounts.

Orders can only be modified or cancelled within 12 hours of being placed. Please contact us immediately if you need to make changes. Once an order has been processed or shipped, we are unable to make modifications.

Unfortunately, shipping addresses cannot be changed once an order has been processed or shipped. Please double-check your address carefully before completing your purchase. If you notice an error immediately after ordering, contact us as soon as possible.

We accept all major credit and debit cards including Visa and Mastercard. Apple Pay and PayPal support are coming soon. All transactions are processed securely through our encrypted payment gateway.

Absolutely. All transactions are processed through an SSL-encrypted secure connection. Your payment details are sent directly to our payment provider's network and are never stored on our servers. Shopping with Fabhera™ is completely safe.

All Fabhera™ prices are listed in USD. If your card is in a different currency, your bank will apply their current exchange rate at the time of the transaction. Any applicable conversion fees are determined by your card issuer.

Delivery times vary based on your location and chosen shipping method. Once your order ships, you will receive a confirmation email with your tracking number and a link to track your package in real time. Please refer to our Shipping & Delivery page for estimated timeframes.

Yes, Fabhera™ ships worldwide. Please note that international orders may be subject to customs duties and import taxes depending on your country's regulations. These charges are the responsibility of the recipient and are not included in your order total.

Please ensure all shipping address details are entered in English, as our system and logistics partners operate in English. Double-check your street address, city, postal code, and country before completing your order to avoid any delivery delays.

Yes, our devices are designed to be safe and gentle for all skin types including sensitive skin. Each product uses non-invasive technology such as LED light therapy, sonic vibration, and thermal warmth. We always recommend reading the user manual before first use and performing a patch test if you have highly sensitive skin.

Results vary by device and individual skin type. Most customers notice visible improvements within 2–4 weeks of consistent daily use. For best results, we recommend using your Fabhera™ device as part of your regular skincare routine, 4–5 times per week.

After each use, gently wipe the treatment head with a soft, slightly damp cloth. Avoid submerging devices in water unless specified as waterproof in the product description. Store your device in a cool, dry place away from direct sunlight. Full care instructions are included in the user manual.

We want you to love your Fabhera™ device. If you're not completely satisfied, please review our full Refund Policy for eligibility and instructions. Items must be returned in their original condition and packaging.

We're so sorry to hear that! Please contact us within 48 hours of receiving your order and include your order number along with clear photos of the damaged item and packaging. We will resolve this for you as quickly as possible.